Where do you deliver to?
We deliver to UK mainland addresses. Northern Ireland, Republic of Ireland, Channel Islands, Isle of Man, Isle of Wight, some Scotland postcodes and other addresses will incur an additional costs but these will appear upon checkout. Unfortunately we are unable to deliver to BFPO addresses, or outside the UK via our website. If you have any queries on delivery, please call our customer service line on 0700 4 222437 or email firstname.lastname@example.org
Do you deliver by Mail or Courier?
As well as Royal Mail we also use Couriers for delivery. We have a flat rate delivery charge of £4.95 (or free delivery when spending £50 or more), which includes a nominal charge to cover the costs of packaging and handling. This cost covers UK mainland only, other charges may apply for addresses outside this but the cost will be calculated upon checkout so you will never pay unexpected fees.
Due to rising costs of deliveries to various parts of the UK it has, in some circumstances, been necessary to increase the costs of delivering our products to you. If you have seen an increase in your delivery costs, please accept our apologies but unfortunately this increase is required to ensure that we are still able to deliver our award-winning products to your area of the UK.
When can I expect my order?
Orders received will be processed between Monday and Friday, within 3 working days of receipt. Delivery will then be made by Royal Mail or Courier within 5 to 7 working days thereafter. Please allow extra delivery time during busy periods (such as Black Friday, Christmas and promotions). There may also be a slight delay in processing your order during the current coronavirus condition, due to the volume of orders.
Did we miss your delivery?
If there is no one to accept your parcel, Royal Mail or our Couriers will post a card through your door for you to contact them to arrange a more convenient time to collect or deliver.
Have a question?
If your order is late, you have not received a card through your door, or you have any questions relating to your order please do not hesitate to contact call our customer service line on 0700 4 222437 (Monday to Friday – 9am to 4pm) or email us on the address below.